ENHANCED CONTACTS AND PASSENGER FUNCTIONS

June 2024

Providing excellent service often comes down to knowing your passengers and giving your team the information they need at the right time.



The FLAME release introduces a range of enhancements to Contacts and Passenger Functions, making it easier to identify VIP passengers, manage preferences and deliver a more personalised service.

Manage VIP passengers and customer preferences more effectively with enhanced contact and passenger functions in Echo, improving visibility and personalisation.

The new functionality includes:


  • Improved passenger and contact profiles
  • Clear VIP indicators throughout the platform
  • VIP filters for quicker searching
  • Enhanced planning and auto-allocation options for preferred drivers, vehicles and journey settings



These improvements give dispatchers and controllers better visibility of passenger preferences, helping ensure important requirements are recognised throughout the booking and dispatch process.



Whether managing executive travel, chauffeur services, airport transfers or patient transport, having quick access to passenger information helps operators deliver a more consistent and personalised service.



By making important passenger information easier to access and manage, Enhanced Contacts and Passenger Functions help improve both operational efficiency and the overall passenger experience.

  • Dynamic Multiple Job Selection and Allocation

    Allocate multiple bookings simultaneously with Echo's Dynamic Multiple Job Selection and Allocation, helping dispatchers improve efficiency and reduce manual work.

    June 2024

  • Supercharged Booking Importing

    Import bookings faster and more accurately with enhanced booking import capabilities in Echo, including improved address handling, arrival time calculations and data validation.

    June 2024

  • Precision Journey Time and Mileage Calculations with HERE Maps

    Improve route planning and operational efficiency with more accurate journey time and mileage calculations through Echo's enhanced HERE Maps integration.

    June 2024