The improvements include:
- Define the account and service directly on a trip
- View clearer trip information, including timings and passenger numbers
- See trip start and end times across Booking, Planning and mobile app screens
- Track the history of jobs removed from a trip
- Apply service requirements and passenger types when determining how trips should be formed
The additional controls around passenger types and service requirements are particularly useful for more complex transport operations, where simply travelling in the same direction doesn't necessarily mean two passengers should share a vehicle.
For NEMT and Patient Transport Services, for example, passenger mobility requirements, service types and other transport needs may need to be considered when grouping journeys.
At the same time, improved timing and passenger information gives planners a clearer picture of each shared trip, helping them understand how it is structured and monitor it throughout the journey.
These changes give controllers greater oversight while supporting Echo's wider optimisation capabilities, helping operators create efficient shared journeys without losing control of individual passenger requirements.
Shared Ride Improvements provide the additional information and controls needed to make shared transport easier to plan, monitor and manage.