WHAT'S NEW?
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Credit Card Improvements
Improve payment reliability with smarter credit card pre-authorisations and incremental payments, helping reduce failed collections and manual payment follow-up.
June 2026
Routes with Predefined Schedules
Plan and monitor repeat multi-stop routes with predefined schedules, live arrival times and delay visibility across Echo's transport planning system.
June 2026
Shared Ride Improvements
Manage and optimise shared passenger journeys with improved trip controls, passenger grouping, timing visibility and trip history in Echo.
June 2026
NEMT Patient Transport Services Icons
Identify ambulances, WAVs and other specialist vehicles more easily with new NEMT Patient Transport Services Icons across the Echo platform.
June 2026
Introducing Echo: TRIFID
Introducing Echo: Trifid, with improvements to specialist vehicle visibility, shared rides, scheduled routes and credit card payment handling.
June 2026
Driver Hub / OffWork Mode
Echo Driver Hub / OffWork Mode lets drivers manage shifts, availability, jobs, messages and profile information before starting work, reducing administration for control teams.
May 2026
Smarter Communications and Stronger Insight
Improve driver communications and operational reporting with enhanced Driver App messaging, disruption reporting and greater data visibility across Echo.
April 2026
Smarter Zone Management
Organise Polygon and Disruption Zones with custom categories and colour coding, giving planners clearer maps and better operational visibility across Echo.
April 2026
Disruption Zones
Create temporary Disruption Zones in Echo to identify road closures, flooding, construction and other local issues affecting passenger transport operations.
April 2026
Introducing Echo: THOR'S HELMET
Introducing Echo: Thor's Helmet, featuring Disruption Zones, smarter zone management, Driver App communication controls and enhanced reporting across the Echo platform.
April 2026
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